QUESTIONNAIRE FORM FOR CUSTOMER’S SATISFACTION DEGREE
Customer’name:
Serial No: | Item | Grade Standard | Customer comment | Remark |
1 | PRODUCT QUALITY | FULL SCORE 50 |
|
|
99.5%<UNPACKING CONFORMING RATE≤100% | 50 |
|
|
99.0%<UNPACKING CONFORMING RATE≤99.5% | 40 |
|
|
98.0%<UNPACKING CONFORMING RATE≤99.0% | 35 |
|
|
96.0%<UNPACKING CONFORMING RATE≤98.0% | 30 |
|
|
UNPACKING CONFORMING RATE≤96.0% | 0 |
|
|
2 | THE PACKING ,ATTACHMENT AND APPEARANCE OF PRODUCT | FULL SCORE10 |
|
|
| COMPLETEPACKING,ATTACHED DOCUMENT,ATTACHMENTAND LOGO | 4 |
|
|
PACKING PROTECTIVE EFFECT | 3 |
|
|
GOOD AND TIDY APPEARANCE | 3 |
|
|
3 | DELIVERY | FULL SCORE20 |
|
|
| DELEVERY 100% ON TIME | 10 |
|
|
THE REQUIREMENT OF URGENT DELIVERY CAN BE MET | 4 |
|
|
NO EXTRA FREIGHT CHARGES | 2 |
|
|
| NO DELIVERY MORE OR LESS ORDERED QUANTITY | 2 |
|
|
MAINTENANCE OF DELIVERY RECORD | 2 |
|
|
4 | THE RESPONSE TO THE CUSTOMER | FULL SCORE20 |
|
|
| THE CUSTOMER COMPLAINTS CAN BE RELIED WITHIN STIPULATED TIME | 6 |
|
|
HAVING ENOUGH SPARE PRODUCT AND SPARE PARTS | 6 |
|
|
MAINTENANCE IN TIME AND CONTACT AVAILUBLE AT ANY TIME | 4 |
|
|
NUTUAL FAITH ,RESPECT AND EASY COMMUNICATION WITH CUSTOMERS | 4 |
|
|
TOTAL SCORES |
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|
|
We shall appreciate it if you could fax or send by e-mail this investigation form with its supplementary page or your opinion and suggestion to our trade dept. Our company address : Guanhaiwei Industry Development District Zhejiang Prov., China (315315).
TEL:+86(0574)-63616918
FAX:+86(0574)-63625096
E-MAIL: tianhua@tianhua.com
Export@tianhua.com
